Yes Optus — Store in East Maitland

Reviews of Yes Optus

• Jeremiah

  Added 2016.08.14

  Jono was extremely helpful and provided great service! Definitely ask for him!
• Isabella

  Added 2016.07.19

  my name is jenny, Caitlin helped me today with a sim issue and she was so helpful! Friendly and very smart, great customer service!
• Alex

  Added 2016.06.11

  Nicely set out, seen it a lot, but not experienced their customer service at all. Only commenting on the shop appearance.
• David

  Added 2016.02.11

  I have spend most of two days calling optus who are extremely hard to get to speak to a person who say the store should of replaced the phone and they cannot do anything the store as to do the cancellation of contract which is allowed due to cooling off period but there is no way to contact the store as their number is disconnected even Optus cannot reach them so I left an urgent message through shopping centre receiption which was responded by take it up with customer service or another store.
• Jose

  Added 2016.01.24

  I think how I have been treated and the service they have provided is horrible and criminal and they should be ashamed !!!
• Nathan

  Added 2015.12.09

  well done Caitlin..
• Jesse

  Added 2015.10.02

  Absolutely horrid customer service, worst experience do not recommend at ALL!!!
• Ashley

  Added 2015.08.12

  personnel involved require training, particularly the young guy who know nothing about Optus SAP and rules. Find another store or go online.
• James

  Added 2014.11.04

  Went to find out about having my phone screen repaired ended up signing up to a new phone which once I got home found the phone did not work took it into a shop close to my home who confirmed the phone was faulty and needed to be replaced took it back to this store it came from at Green Hills who refused to replace it and have to send it away and refuse to let me out of plan for a phone I had 24 hours that does not work and I have been left with no phone and unable to get out of plan so I can go with someone who can actually provide a phone.
• Nathaniel

  Added 2014.02.23

  PS: give her a salary increase :)
• Xavier

  Added 2013.12.12

  They said they cannot replace it as it is Optus policy and I needed to take it up with optus customer service, I asked them to call them and they refused said i could do it myself but they would not provide me a way of calling them and said if I needed a working phone they could sell me a prepaid phone.
• Alejandro

  Added 2013.05.25

  I stood in the store crying as I had no way of contacting my family even when I told them a family member was unwell and had been trying to reach me after a medical appointment and I needed a phone they refused to help and when I said I refused to accept the phone back they said I would have to pay out the $1200 phone.